FAQs
Welcome to our FAQ. We're very pleased to have you as a customer. We've tried to answer the most frequently asked questions.
Shipping and returns
Below you will find answers to frequently asked questions about our shipping process, delivery times, and return policy.
How long does shipping take?
Shipping times vary depending on your location. On average, orders are delivered within 2-7 business days. You'll receive a tracking number once your package has shipped.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs may vary by country. You'll find the exact details at checkout.
What is your return policy?
We accept returns of unused and unopened items within 14 days of delivery. Please contact our customer service to initiate a return.
What should I do if my order is damaged or incorrect?
If your item arrives damaged or you received the wrong product, please contact us immediately with your order number and a photo. We will resolve the issue by sending a replacement or refunding your money.
Orders
Below you will find some frequently asked questions about placing and managing your order.
How do I know if my order was successful?
Once your order is placed, you'll receive a confirmation email with your order details. If you don't receive it within a few minutes, please check your spam folder.
Can I change or cancel my order?
If your order hasn't shipped yet, we can still make changes. Please contact our customer service as soon as possible, and we'll do our best to help.
Where can I track my order?
Once your order has shipped, you'll receive a tracking link by email. This link allows you to track your order in real time.
I entered the wrong shipping address. What should I do?
Please contact us immediately. If your order hasn't shipped yet, we can update the address. We can't change it after it's shipped, but we'll do our best to help.
